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Delete your account

You can delete your Cadeenz account and every piece of data attached to it at any time. The fastest way is inside the app; if you no longer have the app installed, email us and we'll do it for you.

Applies to: Cadeenz for iOS and Android · Developer: Brilicept Limited

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Delete from the app (fastest)

  1. Open Cadeenz and go to the Settings tab.
  2. Tap your account at the top of the screen.
  3. Tap Delete account and confirm.

Deletion runs immediately on our servers. You may be asked to sign in again first, since deleting an account is a sensitive action.

Delete by email

If you've uninstalled the app or can't sign in, email cadeenz@brilicept.com from the address on your account with the subject "Delete my account". We'll verify it's you and complete the deletion within 30 days, usually much sooner, and confirm when it's done.

What gets deleted

Everything attached to your account:

  • Your profile (email, name, account identifiers)
  • Backed-up tasks, notes, settings, and session history
  • Subscription status records and referral activity

Copies in our encrypted backups clear within 90 days. Records our payment and tax obligations require us to keep (for example that a purchase happened) are retained only as long as the law requires. Data on your device is removed by uninstalling the app. See the privacy policy for full retention details.

Active subscriptions

Deleting your account does not cancel an active subscription, because billing is handled by Apple and Google, not by us. Cancel it in your device's subscription settings (App Store: Settings, your name, Subscriptions. Google Play: Payments & subscriptions) before or after deleting, or you may continue to be charged.